Return & Refund Policy

Thank you for supporting LuminaryLondon by purchasing the Unearthed EP. We appreciate your support and want you to be satisfied with your purchase.

Returns

We accept returns only if the CD arrives damaged, defective, or if you receive the wrong item.

To request a return, please contact us within 14 days of receiving your order. When contacting us, please include:

• Your order number

• A brief description of the issue

• Clear photographs showing the damage or incorrect item

If your return request is approved, we will provide instructions on how to proceed.

Refunds

Refunds are available only for:

• Damaged or defective CDs received during shipping.

• Incorrect items sent by us.

• Orders that cannot be fulfilled due to stock availability.

Once we have reviewed and approved your request, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

If your CD arrives damaged or defective, we are happy to replace it with the same item, subject to stock availability. If a replacement is unavailable, a full refund will be issued.

Non-Returnable Items

We are unable to accept returns or offer refunds for:

• CDs that have been opened or used (unless they are defective).

• Orders returned due to an incorrect shipping address provided by the customer.

• Change of mind after the order has been shipped.

Shipping Costs

If the return is due to our error (such as sending the wrong item or a defective product), we will cover the reasonable return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs.

Contact Us

If you have any questions about your order or would like to request a return or refund, please contact us through the contact details provided on our website. We will do our best to assist you as quickly as possible.

Shipping Information

Thank you for ordering the Unearthed EP from LuminaryLondon. We are grateful for your support and are committed to ensuring your order reaches you safely.

Order Processing

Orders are typically processed within 2–5 business days after payment has been received and confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email. If tracking is available for your chosen shipping method, tracking details will also be provided.

Shipping Destinations

We currently ship to selected domestic and international destinations. Shipping availability and delivery times may vary depending on your location.

If your country is not available at checkout, please contact us and we will do our best to assist you.

Estimated Delivery Times

Estimated delivery times are provided as a guide and may vary due to customs processing, courier delays, weather conditions, or other circumstances beyond our control.

• United Kingdom: 2–5 business days

• Europe: 5–10 business days

• International: 7–21 business days

Please note that delivery times are estimates and cannot be guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

LuminaryLondon cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping provider to investigate the shipment and provide updates where possible.

Damaged Deliveries

If your CD arrives damaged, please contact us within 14 days of delivery and include photographs of the damaged packaging and product. We will review your request and arrange a replacement or refund in accordance with our Return & Refund Policy.

Contact Us

If you have any questions about shipping, your order, or delivery, please contact us using the contact information provided on our website. We are happy to assist you.